If you think you may have been caught in a crypto scam, act quickly. You do not need to be certain before asking for help. The immediate priority is to prevent further payments and protect any affected accounts or devices.
Take these steps first
Stop sending money or cryptocurrency and stop following the suspected scammer's instructions.
Contact CoinByte through independently verified support if its account or a transfer is involved.
Contact your bank immediately if banking details, a card or a bank transfer are involved.
If someone still has access to your device, end that access and use a trusted device to seek help.
Do not wait until you have every screenshot before reporting. Moneysmart recommends prompt contact with the financial institution or crypto platform involved in its post-scam action guidance.
1. Stop payments and further contact
Do not make another payment to unlock an account, finish a task or release profits. An unexpected demand for tax, verification, withdrawal or release fees can continue the scam rather than resolve it.
Stop communicating with the suspected scammer. Save existing records, but do not keep the conversation going to obtain evidence. A displayed balance does not establish that recoverable funds exist, and a previous small payout does not verify the service.
2. If someone accessed your device
End any remote session. If you cannot be sure access has stopped, disconnect the affected device from the internet. Use another device you trust to contact services and protect accounts.
Have the affected device checked for unwanted remote access software or malware. If necessary, seek help from a trusted IT professional. Do not enter replacement passwords on a device that may still be compromised. See ASD's ACSC guidance on recovering from hacking.
3. Protect your account and email
Tell CoinByte if you entered account details on a suspicious page, shared a code or exposed the account during screen sharing.
From a trusted device, change exposed passwords and any reused passwords on other services. Secure the email account linked to CoinByte, review two-factor authentication and check available login records for unfamiliar activity.
Use CoinByte's published account security guidance for supported steps. If you cannot log in, explain that to support. Account protection does not reverse an earlier payment.
CoinByte also publishes login and security history instructions. Follow the documented platform-specific steps rather than assuming the app and website have identical menus.
For a self-custody wallet, an exposed seed phrase or private key needs separate action. Changing an exchange password does not protect that wallet. Use the wallet provider's official compromise guidance and do not share the secret in a support report.
4. Report the incident to CoinByte
Open the official CoinByte website or app independently. Use the support options published there rather than a link, callback number or contact supplied by the suspected scammer. The CoinByte Support Center is a published source of support information.
Explain what happened, what information you shared and whether crypto was sent from CoinByte. Include what you know about the transfer and whether someone is still trying to make you pay.
Using chat or a support form
Access chat through the official website or app. Describe the suspected scam clearly. If the chatbot provides a reporting form, use it to submit the details you have and follow the verified support instructions. State whether account access may be compromised.
Keep any confirmation or reference you receive. If you cannot access your account or the chat option, use another independently verified support channel rather than waiting for access to return.
Reporting by email
Use the address CoinByte confirms for scam reports and verify it against the official support information before sending. A useful subject is “Suspected scam — account or transaction assistance”.
In the message, summarise what happened and list the relevant dates, amounts, destination addresses and TXIDs. Explain which account information may have been exposed. Do not include passwords, one-time codes, seed phrases or private keys.
5. Contact your bank if relevant
Use your bank's official app or independently verified contact details. Identify the payments or banking access involved and ask what protective action is available. Tell the bank if someone remotely accessed your device while banking was open.
Do not use a number supplied by the suspected scammer. ASD's ACSC recommends immediately reporting relevant transactions to your bank or financial institution in its scam recovery guidance.
6. Preserve the evidence you have
Keep a secure record of:
Dates, times, amounts, assets and payment methods.
Wallet addresses, networks and transaction hashes or TXIDs.
Screenshots, chat records, emails and attachments already received.
Phone numbers, usernames, website URLs and advertisement details.
Any software installed or account actions requested.
A TXID identifies a blockchain transaction. It can help locate a transfer; it does not reverse it. Preserve original records securely and share them only through verified channels. Avoid revisiting suspicious websites to collect more information.
7. Use Australian reporting and support channels
Scamwatch collects scam reports to identify patterns, warn others and help disrupt scams. Use its official reporting page. A Scamwatch submission is not an official police report, and its reporting form states that it cannot respond to reports made through that form.
ReportCyber provides an online channel for reporting cybercrime to police, including relevant theft or misuse of money or information. Start at the official ReportCyber reporting page and follow the guidance for your situation. Reporting does not guarantee investigation or recovery.
IDCARE can help assess identity and cyber risks and develop a response plan. Use IDCARE's official website for support options. These services have different roles; contacting one does not replace prompt contact with CoinByte or your bank.
If there is immediate danger, call 000. If the experience is affecting your wellbeing, speak with someone you trust and use the support resources linked in Scamwatch's post-scam guide.
8. Watch for another scam
Be cautious about unsolicited offers of guaranteed recovery, especially when another payment or wallet secret is required. Read Recovery Scams before engaging with a new offer.
Cryptocurrency transactions are generally irreversible once confirmed. Contacting CoinByte and your financial institution promptly is still important, but funds cannot be assumed recoverable.
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